Delivery information
Shipping Policy
Hackett offers Free Worldwide Shipping on orders, with clear processing, delivery, tracking, and customs information outlined below.
Free Worldwide Shipping
We provide Free Worldwide Shipping so customers can shop Hackett from supported destinations without a separate shipping charge at checkout.
Orders are typically processed within 1–3 days, and estimated delivery is usually 2–5 days after the order has been shipped.
Order processing time
After your order is placed, Hackett begins preparing it for shipment. Standard order processing time is 1–3 days.
- Processing begins after your order is successfully placed.
- Processing time may include order review, item preparation, packing, and dispatch.
- Orders placed during weekends, holidays, or busy promotional periods may require additional handling time.
Estimated delivery time
Once your order has shipped, the estimated delivery time is 2–5 days.
- Delivery timelines begin after shipment, not from the time the order is placed.
- Delivery estimates may vary depending on destination, customs processing, weather, and local delivery conditions.
- We do not list a fixed carrier because carrier details may vary by order and destination.
Shipping details
The sections below explain shipping destinations, rates, tracking updates, customs coverage, and what to do if there is an issue with your package.
Shipping destinations
Hackett offers Free Worldwide Shipping to supported delivery destinations. If an address cannot be served, our team will contact you.
Shipping rates
Shipping is free worldwide. No separate standard shipping fee is charged for eligible orders.
Tracking updates
Tracking information is typically updated within 1–3 days after shipment.
Wrong address
Please review your shipping address carefully before placing your order. Contact us quickly if you notice an address error.
Customs and taxes
Customs duties, import taxes, brokerage fees, and government charges are included in Free Worldwide Shipping and covered by us if applicable.
Delivery issues
If your package appears delayed, lost, or damaged, contact us with your order number so we can review the issue.
Tracking your order
Once your order has shipped, tracking details may become available within 1–3 days after shipment.
If tracking has not updated right away, please allow time for the shipment to be scanned and entered into the delivery system.
If you need help with tracking, contact Hackett at [email protected].
Incorrect or incomplete address
Customers are responsible for entering complete and accurate shipping information at checkout.
If you entered the wrong address, please email us as soon as possible at [email protected] with your order number and the correct address details.
Once an order has been processed or shipped, address changes may not be possible.
Customs duties, import taxes, and government charges
Hackett’s Free Worldwide Shipping service includes any customs duties, import taxes, brokerage fees, or other government charges that may apply to your order.
If such fees occur, they will be covered by us. Customers are not responsible for paying these charges separately under our Free Worldwide Shipping service.
Lost, delayed, or damaged packages
Delivery delays can sometimes occur due to weather, customs review, local carrier delays, incorrect address details, or other circumstances outside normal processing.
If your package appears lost, delayed, or arrives damaged, please contact us with your order number, tracking details, and photos if the package or item is damaged.
Contact us
For shipping questions, tracking support, address issues, customs questions, or help with a delayed, lost, or damaged package, please contact Hackett customer support.
Email: [email protected]
