Customer care
Contact Us
We are here to help with your Hackett shopping experience, from order questions to product details, shipping updates, returns, exchanges, and account support.
How can we help?
For the quickest support, please email our customer care team with your question and any helpful order details. We aim to reply within 24–48 hours during customer service hours.
Email us at [email protected]
What to include in your message
To help us review your request efficiently, please include the details that apply to your question.
- Your full name
- Your order number, if your question is order-related
- The email address used at checkout
- A clear description of the issue or question
- Product name, size, color, or item link, if relevant
- Photos, if they help explain a product or order concern
Customer service hours
Our customer service team is available during the following hours:
Monday–Friday
9:00 AM–6:00 PM
Messages received outside these hours will be reviewed as soon as our team is available.
Support topics
Whether you are checking an order or choosing the right item, Hackett support is ready to assist with common customer care needs.
Order support
Contact us if you need help reviewing an order, confirming order details, or understanding the next step after purchase.
Shipping support
Reach out with shipping questions, delivery concerns, or help understanding the information connected to your order.
Returns and exchanges
Ask our team about return or exchange questions so we can guide you based on your order information.
Product questions
We can help with product details, sizing questions, color information, and item-specific questions before or after purchase.
Account help
Contact us for assistance with account-related questions connected to your shopping experience.
Contact form
Use the contact form on this page if you prefer to send your message directly through the website.
Your privacy matters
Please only share information needed to help us respond to your request. Details sent to Hackett customer support are used to review and answer your message.
Thank you for contacting Hackett. Our team will review your message and get back to you as soon as possible.
