Information we collect

Hackett may collect information you provide directly and information collected automatically when you use our website.

• Name, email address, billing details, and shipping details
• Order information, product selections, purchase history, and transaction details
• Account login details and account preferences, if you create an account
• Customer support messages, return or exchange requests, and product questions
• Device, browser, website usage, cookies, and analytics-related information
• Email marketing preferences, if you subscribe to receive promotional emails

How we use information

We use personal information to operate the Hackett store, process purchases, communicate with customers, and improve the website experience.

• To process, confirm, manage, and fulfill orders
• To communicate about orders, shipping, returns, exchanges, and support requests
• To provide account help and respond to customer questions
• To help prevent fraud, unauthorized activity, and misuse of the website
• To improve website performance, content, navigation, and customer experience
• To send marketing emails when you have subscribed or otherwise permitted us to do so

Order processing

When you place an order with Hackett, we use the information needed to process your purchase, prepare your order, communicate order updates, and provide customer support.

This may include your name, contact details, billing and shipping information, items purchased, order number, and related order communications.

Payment information

Payments may be processed through PayPal, Stripe, and credit card payment services. These payment processors may collect and process payment information as needed to complete your transaction.

Hackett does not require you to send full payment card details by email. Please do not include full card numbers, security codes, or other sensitive payment credentials in customer support messages.

Cookies and analytics

Hackett uses cookies and similar tracking technologies to support website functionality, understand how visitors use the store, improve browsing performance, and measure website activity.

• Essential cookies may help the website function properly.
• Preference cookies may help remember certain choices or settings.
• Analytics cookies may help us understand traffic, page performance, and shopping behavior.
• Advertising or marketing cookies may help measure campaign performance where applicable.

You may be able to manage cookies through your browser settings. Blocking some cookies may affect certain website features.

Email marketing

If you subscribe to Hackett email marketing, we may use your email address to send promotional messages, product updates, offers, sale information, and store news.

You can unsubscribe from marketing emails by using the unsubscribe option included in our emails or by contacting us at [email protected].

Even if you unsubscribe from marketing emails, Hackett may still send necessary transactional or service-related messages about orders, accounts, returns, or customer support.

Service providers

Hackett may share limited personal information with service providers that help us operate the store and provide customer service.

• Payment processors, including PayPal, Stripe, and credit card payment services
• Order processing, fulfillment, and delivery-related service providers
• Customer support and communication tools
• Website hosting, maintenance, security, cookies, and analytics-related providers
• Email marketing services, if you subscribe to marketing communications

These providers are expected to use personal information only as needed to provide services to Hackett or as otherwise permitted by their own terms and policies.

Data security

Hackett uses reasonable administrative, technical, and organizational measures designed to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, payment method, or online transmission can be guaranteed to be completely secure. Please use care when sharing information online and contact us if you believe your interaction with Hackett may no longer be secure.

Data retention

Hackett keeps personal information for as long as reasonably needed to provide services, process orders, manage customer support, maintain business records, comply with applicable obligations, resolve disputes, and protect store operations.

Retention periods may vary depending on the type of information, the reason it was collected, and operational or legal needs.

Customer privacy rights

Depending on where you live, you may have certain rights regarding your personal information.

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of certain personal information where applicable
• Object to or restrict certain uses of your information where applicable
• Opt out of marketing emails

To make a privacy request, contact Hackett at [email protected].

Children’s privacy

The Hackett website is intended for general ecommerce use and is not directed to children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to Hackett, please contact us so we can review the request and take appropriate action.

International users

If you access the Hackett website from outside the location where our store operations or service providers are based, your information may be processed in locations different from your own.

By using the website or providing information to Hackett, you understand that your information may be handled as described in this Privacy Policy.